> ## Documentation Index
> Fetch the complete documentation index at: https://docs.salesbricks.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer email notifications

> What emails will Salesbricks send to your customers

Salesbricks sends emails automatically throughout your customer's lifecycle. This is a complete listing of those emails.

## Payment

### ACH payment failure

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Your buyer's account payable team |
| **Triggered by:** | ACH payment failure |
| **Subject:** | Action required: Payment failed for \{\{ product\_name }} |
| **Header:** | ACH payment failure for \{\{ product\_name }} |
| **Body:** | Your payment for \{\{ product\_name }} has failed to process. Please click the button below to update your payment information and reprocess your payment. |
| **Button:** | Update payment information |
| **Footer:** | Have questions? \{\{ support\_email }}<br />Talk to sales \{\{ sales\_email }}<br /> |
| **Attachments:** | |

### ACH payment processed

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Your buyer's accounts payable team |
| **Triggered by:** | ACH payment is successfully processed |
| **Subject:** | ACH payment processed for \{\{ product\_name }} |
| **Header:** | Your ACH payment for \{\{ product\_name }} was successful |
| **Body:** | Your ACH debit payment was successful. Your payment details are below, and a receipt is attached.<br /><br />Payment details:<br /><br />Product name<br />\{\{ product\_name }}<br /><br />Invoice number<br />\{\{ invoice\_number }}<br /><br />Payment method<br />\{\{ payment\_method }}<br /><br />Payment date<br />\{\{ payment\_date }}<br /><br />Payment amount<br />\{\{ payment\_amount }}<br /> |
| **Button:** | |
| **Footer:** | Have questions? \{\{ support\_email }}<br />Talk to sales \{\{ sales\_email }}<br /> |
| **Attachments:** | Payment Receipt |

### ACH payment processing

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Your buyer's accounts payable team |
| **Triggered by:** | ACH payment processing initiated |
| **Subject:** | ACH payment processing for \{\{ product\_name }} |
| **Header:** | Your ACH payment for \{\{ product\_name }} is processing |
| **Body:** | Your ACH debit payment is processing. Below are your payment details. A follow-up email will be sent when your payment is successfully processed.<br /><br />Payment details:<br /><br />Product name<br />\{\{ product\_name }}<br /><br />Invoice number<br />\{\{ invoice\_number }}<br /><br />Payment method<br />\{\{ payment\_method }}<br /><br />Payment date<br />\{\{ payment\_date }}<br /><br />Payment amount<br />\{\{ payment\_amount }}<br /> |
| **Button:** | |
| **Footer:** | Have questions? \{\{ support\_email }}<br />Talk to sales \{\{ sales\_email }}<br /> |
| **Attachments:** | |

### Credit card upcoming expiration

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Your buyer's accounts payable team |
| **Triggered by:** | Credit card on file will expire within two months |
| **Subject:** | Action required: Credit card expiring soon |
| **Header:** | Your credit card will expire soon |
| **Body:** | The credit card on file for \{\{ product\_name }} will expire on \{\{ expiration\_date }}. Please update your payment information by clicking the button below to ensure future payments are processed. |
| **Button:** | Update payment information |
| **Footer:** | Have questions? \{\{ support\_email }}<br />Talk to sales \{\{ sales\_email }}<br /> |
| **Attachments:** | |

### Credit card payment failure

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Your buyer's accounts payable team |
| **Triggered by:** | Credit card payment failure |
| **Subject:** | Action required: Payment failed for \{\{ product\_name }} |
| **Header:** | Credit card payment failure for \{\{ product\_name }} |
| **Body:** | Your payment for \{\{ product\_name }} has failed. Please click the button below to update your payment information and reprocess your payment.<br /><br />Payment details:<br /><br />Product name<br />\{\{ product\_name }}<br /><br />Invoice number<br />\{\{ invoice\_number }}<br /><br />Payment method<br />\{\{ payment\_method }}<br /><br />Payment date<br />\{\{ payment\_date }}<br /><br />Payment amount<br />\{\{ payment\_amount }}<br /> |
| **Button:** | Update payment |
| **Footer:** | Have questions? \{\{ support\_email }}<br />Talk to sales \{\{ sales\_email }}<br /> |
| **Attachments:** | |

### Credit card payment success

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Your buyer's accounts payable team |
| **Triggered by:** | Credit card payment successfully processed |
| **Subject:** | Credit card payment processed for \{\{ product\_name }} |
| **Header:** | Your credit card payment for \{\{ product\_name }} was successful |
| **Body:** | Your credit card payment was successful. Below are your payment details, and a receipt is attached.<br /><br />Payment details:<br /><br />Product name<br />\{\{ product\_name }}<br /><br />Invoice number<br />\{\{ invoice\_number }}<br /><br />Payment method<br />\{\{ payment\_method }}<br /><br />Payment date<br />\{\{ payment\_date }}<br /><br />Payment amount<br />\{\{ payment\_amount }}<br /> |
| **Button:** | |
| **Footer:** | Have questions? \{\{ support\_email }}<br />Talk to sales \{\{ sales\_email }}<br /> |
| **Attachments:** | Receipt |

### Renewal ACH payment failure

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Your buyer's accounts payable team |
| **Triggered by:** | Order renewal ACH payment failure |
| **Subject:** | Action required: Payment failed for \{\{ product\_name }} renewal |
| **Header:** | ACH payment failure for your \{\{ product\_name }} renewal |
| **Body:** | Your payment for your \{\{ product\_name }} renewal has failed to process. Please click the button below to update your payment information and reprocess your payment. |
| **Button:** | Update payment information |
| **Footer:** | Have questions? \{\{ support\_email }}<br />Talk to sales \{\{ sales\_email }}<br /> |
| **Attachments:** | |

### Renewal ACH payment processed

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Your buyer's accounts payable team |
| **Triggered by:** | Order renewal ACH payment is successfully processed |
| **Subject:** | ACH payment processed for \{\{ product\_name }} renewal |
| **Header:** | Your ACH payment for your \{\{ product\_name }} renewal was successful |
| **Body:** | Your ACH debit payment was successful. Your payment details are below, and a receipt is attached.<br /><br />Payment details:<br /><br />Product name<br />\{\{ product\_name }}<br /><br />Invoice number<br />\{\{ invoice\_number }}<br /><br />Payment method<br />\{\{ payment\_method }}<br /><br />Payment date<br />\{\{ payment\_date }}<br /><br />Payment amount<br />\{\{ payment\_amount }} |
| **Button:** | |
| **Footer:** | Have questions? \{\{ support\_email }}<br />Talk to sales \{\{ sales\_email }}<br /> |
| **Attachments:** | Payment Receipt, Order Form |

### Renewal ACH payment processing

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Your buyer's accounts payable team |
| **Triggered by:** | Order renewal ACH payment processing initiated |
| **Subject:** | ACH payment processing for \{\{ product\_name }} renewal |
| **Header:** | Your ACH payment for your \{\{ product\_name }} renewal is processing |
| **Body:** | Your ACH debit payment is processing. Below are your payment details. A follow-up email will be sent when your payment is successfully processed.<br /><br />Payment details:<br /><br />Product name<br />\{\{ product\_name }}<br /><br />Invoice number<br />\{\{ invoice\_number }}<br /><br />Payment method<br />\{\{ payment\_method }}<br /><br />Payment date<br />\{\{ payment\_date }}<br /><br />Payment amount<br />\{\{ payment\_amount }} |
| **Button:** | |
| **Footer:** | Have questions? \{\{ support\_email }}<br />Talk to sales \{\{ sales\_email }}<br /> |
| **Attachments:** | |

### Renewal credit card payment successful

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Your buyer's accounts payable team |
| **Triggered by:** | Order renewal credit card payment successfully processed |
| **Subject:** | Credit card payment processed for \{\{ product\_name }} renewal |
| **Header:** | Your credit card payment for your \{\{ product\_name }} renewal was successful |
| **Body:** | Your credit card payment was successful. Below are your payment details, and a receipt is attached.<br /><br />Payment details:<br /><br />Product name<br />\{\{ product\_name }}<br /><br />Invoice number<br />\{\{ invoice\_number }}<br /><br />Payment method<br />\{\{ payment\_method }}<br /><br />Payment date<br />\{\{ payment\_date }}<br /><br />Payment amount<br />\{\{ payment\_amount }}<br /> |
| **Button:** | |
| **Footer:** | Have questions? \{\{ support\_email }}<br />Talk to sales \{\{ sales\_email }}<br /> |
| **Attachments:** | Payment Receipt, Order Form |

## Subscription Lifecycle

### Share link to active order

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Your nominated email |
| **Triggered by:** | Customer shares an order at checkout |
| **Subject:** | Link shared: Your \{\{ product\_name }} order |
| **Header:** | A link to your \{\{ product\_name }} order has been shared with you |
| **Body:** | \{\{ buyer\_name }} has shared order \{\{ order\_code }} for \{\{ product\_name }} with you. Click “Go to order” to view. |
| **Button:** | Go to order |
| **Footer:** | Have questions? \{\{ support\_email }}<br />Talk to sales \{\{ sales\_email }}<br /> |
| **Attachments:** | |

### Renewal order completed (order form)

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Your buyer's accounts payable team |
| **Triggered by:** | Order renewal is completed via order form |
| **Subject:** | \{\{ product\_name }} renewal confirmation |
| **Header:** | \{\{ product\_name }} renewal confirmation (\{\{ order\_code }}) |
| **Body:** | Your order renewal for \{\{ seller\_name }} \{\{ product\_name }} is complete. A copy of your executed order form is attached. |
| **Button:** | |
| **Footer:** | Have questions? \{\{ support\_email }}<br />Talk to sales \{\{ sales\_email }}<br /> |
| **Attachments:** | |

### Order form signature required

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Your buyer's nominated signatory |
| **Triggered by:** | Customer specifies an alternative signatory |
| **Subject:** | Action needed: Sign for your \{\{ product\_name }} order |
| **Header:** | Your signature is needed to complete your \{\{ product\_name }} order |
| **Body:** | Your signature has been requested on order #\{\{ order\_code }} for \{\{ product\_name }}. Click the button below to view the order and sign. |
| **Button:** | Go to order |
| **Footer:** | Have questions? \{\{ support\_email }}<br />Talk to sales \{\{ sales\_email }}<br /> |
| **Attachments:** | |

### Upcoming auto-renewal

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Your buyer's nominated point of contact |
| **Triggered by:** | Auto-renewal occurs in \{\{ X }} days |
| **Subject:** | Upcoming auto-renewal for \{\{ product\_name }} |
| **Header:** | Your \{\{ product\_name }} order will auto-renew on \{\{renewal date}} |
| **Body:** | Your subscription for \{\{ product\_name }} will automatically renew on \{\{renewal date}} for \$\{\{renewal amount}}. No further action is required |
| **Button:** | |
| **Footer:** | Have questions? \{\{ support\_email }}<br />Talk to sales \{\{ sales\_email }}<br /> |
| **Attachments:** | |

### Subscription terminating

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Your buyer's nominated point of contact |
| **Triggered by:** | Subscription is scheduled to terminate |
| **Subject:** | Your \{\{ product\_name }} subscription is terminating |
| **Header:** | Your \{\{ product\_name }} subscription is terminating |
| **Body:** | Your \{\{ product\_name }} subscription with \{\{ seller\_name }} is scheduled to end on \{\{ termination\_date }}.<br /><br />What this means:<br /><br />Your subscription will remain active until \{\{ termination\_date }}<br /><br />No new charges will be generated after this date<br /><br />You'll retain access through the end of your billing period<br /><br />If this change was unexpected, you can review your subscription below.<br /><br />Order details:<br /><br />Order number<br />\{\{ order\_number }}<br /><br />Termination date<br />\{\{ termination\_date }} |
| **Button:** | View Subscription |
| **Footer:** | Have questions? \{\{ support\_email }}<br />Talk to sales \{\{ sales\_email }}<br /> |
| **Attachments:** | |

### Subscription paused

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Your buyer's nominated point of contact |
| **Triggered by:** | Subscription is paused |
| **Subject:** | Your \{\{ product\_name }} subscription has been paused |
| **Header:** | Your \{\{ product\_name }} subscription with \{\{ seller\_name }} has been paused |
| **Body:** | What this means:<br /><br />No new invoices will be issued while your subscription is paused.<br /><br />If this pause was unexpected or you need to make changes, please reach out to \{\{ seller\_name }}. |
| **Button:** | |
| **Footer:** | Have questions? \{\{ support\_email }}<br />Talk to sales \{\{ sales\_email }}<br /> |
| **Attachments:** | |

### Subscription resumed

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Your buyer's nominated point of contact |
| **Triggered by:** | Subscription is resumed |
| **Subject:** | Your \{\{ product\_name }} subscription has been resumed |
| **Header:** | Your \{\{ product\_name }} subscription with \{\{ seller\_name }} has been resumed |
| **Body:** | What happens next:<br /><br />\{\{ if resume\_billing\_date }}Billing will continue on \{\{ resume\_billing\_date }}.\{\{ else }}Billing will continue based on your existing agreement.\{\{ endif }} |
| **Button:** | |
| **Footer:** | Have questions? \{\{ support\_email }}<br />Talk to sales \{\{ sales\_email }}<br /> |
| **Attachments:** | |

### Order completed (electronic)

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Your buyer's nominated point of contact |
| **Triggered by:** | Order is completed via ACH or credit card |
| **Subject:** | \{\{ product\_name }} order confirmation |
| **Header:** | \{\{ product\_name }} order confirmation (\{\{ order\_code }}) |
| **Body:** | Your order for \{\{ seller\_name }} \{\{ product\_name }} is complete. A copy of your executed order form is attached. |
| **Button:** | |
| **Footer:** | Have questions? \{\{ support\_email }}<br />Talk to sales \{\{ sales\_email }}<br /> |
| **Attachments:** | Order form receipt PDF |

### Order completed (order form)

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Your buyer's nominated point of contact |
| **Triggered by:** | Order is completed via order form |
| **Subject:** | \{\{ product\_name }} order confirmation |
| **Header:** | \{\{ product\_name }} order confirmation (\{\{ order\_code }}) |
| **Body:** | Your order for \{\{ seller\_name }} \{\{ product\_name }} is complete. A copy of your executed order form is attached. |
| **Button:** | |
| **Footer:** | Have questions? \{\{ support\_email }}<br />Talk to sales \{\{ sales\_email }}<br /> |
| **Attachments:** | Signed order form PDF |

### Order has been shared with customer

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Your nominated email |
| **Triggered by:** | Order is shared with customer |
| **Subject:** | Complete your \{\{ product\_name }} order |
| **Header:** | Complete your \{\{ product\_name }} order |
| **Body:** | \{\{ seller\_name \|\| order\_owner\_name}} has shared order \{\{ order\_code }} for \{\{ product\_name }} with you. Click the button below to complete your order. |
| **Button:** | Go to order |
| **Footer:** | Have questions? \{\{ support\_email }}<br />Talk to sales \{\{ sales\_email }}<br /> |
| **Attachments:** | |

## Invoicing

### Invoice adjustment applied

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Your buyer's accounts payable team |
| **Triggered by:** | Invoice adjustment is applied |
| **Subject:** | \{\{ product\_name }} invoice adjusted |
| **Header:** | Your \{\{ product\_name }} invoice has been adjusted (\{\{ invoice\_number }}) |
| **Body:** | \{\{ seller\_name }} has adjusted your invoice (\{\{ invoice\_number }}). A copy of the adjusted invoice is attached. |
| **Button:** | |
| **Footer:** | Have questions? \{\{ support\_email }}<br />Talk to sales \{\{ sales\_email }}<br /> |
| **Attachments:** | Invoice |

### Invoice details edited

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Your buyer's accounts payable team |
| **Triggered by:** | Invoice details are edited |
| **Subject:** | \{\{ product\_name }} invoice updated |
| **Header:** | Your \{\{ product\_name }} invoice has been updated (\{\{ invoice\_number }}) |
| **Body:** | \{\{ seller\_name }} has updated details on your invoice (\{\{ invoice\_number }}). A copy of the new invoice is attached. |
| **Button:** | |
| **Footer:** | Have questions? \{\{ support\_email }}<br />Talk to sales \{\{ sales\_email }}<br /> |
| **Attachments:** | Invoice |

### Invoice past due

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Your buyer's accounts payable team |
| **Triggered by:** | Invoice has not been paid on due date |
| **Subject:** | Payment past due for \{\{ product\_name }} (\{\{ invoice\_number }}) |
| **Header:** | Your \{\{ product\_name }} invoice is past due (\{\{ invoice\_number }}) |
| **Body:** | Your payment for invoice (\{\{ invoice\_number }}) for \{\{ product\_name }} is past due as of \{\{ payment\_due\_date }}. To make a payment and avoid service disruptions, follow the instructions on the attached invoice or click the button below. |
| **Button:** | Make a payment |
| **Footer:** | Have questions? \{\{ support\_email }}<br />Talk to sales \{\{ sales\_email }}<br /> |
| **Attachments:** | Invoice |

### New invoice is available

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Your buyer's accounts payable team |
| **Triggered by:** | Invoice is generated |
| **Subject:** | \{\{ product\_name }} invoice \{\{ invoice\_number }} |
| **Header:** | Your \{\{ product\_name }} invoice (\{\{ invoice\_number }}) |
| **Body:** | Attached is your invoice for \{\{ product\_name }}. To make a payment, follow the instructions on the attached invoice or click the button below. |
| **Button:** | Make a payment |
| **Footer:** | Have questions? \{\{ support\_email }}<br />Talk to sales \{\{ sales\_email }}<br /> |
| **Attachments:** | Invoice, Order Form |


## Related topics

- [Custom email domain](/settings/notifications/custom-email-domain.md)
- [Your email notifications](/settings/notifications/your-email-notifications.md)
- [Dunning](/billing/dunning.md)


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