> ## Documentation Index
> Fetch the complete documentation index at: https://docs.salesbricks.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Your email notifications

> What emails will Salesbricks send to your team

Salesbricks sends emails automatically throughout your customer's lifecycle. This is a complete listing of those emails.

## Payment

### Renewal credit card payment failure

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | |
| **Triggered by:** | Order renewal credt card payment failure |
| **Subject:** | Action required: Payment failed for \{\{ product\_name }} renewal |
| **Header:** | Credit card payment failure for your \{\{ product\_name }} renewal |
| **Body:** | Your payment for \{\{ product\_name }} has failed. Please click the button below to update your payment information and reprocess your payment.<br /><br />Payment details:<br /><br />Product name<br />\{\{ product\_name }}<br /><br />Invoice number<br />\{\{ invoice\_number }}<br /><br />Payment method<br />\{\{ payment\_method }}<br /><br />Payment date<br />\{\{ payment\_date }}<br /><br />Payment amount<br />\{\{ payment\_amount }}<br /> |
| **Button:** | Update payment information |
| **Footer:** | |
| **Attachments:** | |

### Seller ACH Payment Processed

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Seller AR email |
| **Triggered by:** | ACH Payment succeeds for Invoice |
| **Subject:** | \{\{ buyer\_name }} ACH debit payment successfully processed |
| **Header:** | ACH debit payment successfully processed |
| **Body:** | Payment details:<br /><br />Product name<br />\{\{ product\_name }}<br /><br />Invoice number<br />\{\{ invoice\_number }}<br /><br />Payment method<br />\{\{ payment\_method }}<br /><br />Payment date<br />\{\{ payment\_date }}<br /><br />Payment amount<br />\{\{ payment\_amount }} |
| **Button:** | |
| **Footer:** | |
| **Attachments:** | Payment Receipt |

### Seller ACH Payment Processing

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Seller AR email |
| **Triggered by:** | ACH payment starts processing against an invoice |
| **Subject:** | \{\{ buyer\_name }} \{\{ invoice\_number }}: ACH debit payment processing |
| **Header:** | ACH debit payment processing |
| **Body:** | Payment details:<br /><br />Product name<br />\{\{ product\_name }}<br /><br />Invoice number<br />\{\{ invoice\_number }}<br /><br />Payment method<br />\{\{ payment\_method }}<br /><br />Payment date<br />\{\{ payment\_date }}<br /><br />Payment amount<br />\{\{ payment\_amount }} |
| **Button:** | |
| **Footer:** | |
| **Attachments:** | |

### Seller CC Payment Failed

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Seller AR email |
| **Triggered by:** | When a payment attempt is made against an Invoice using a CC on file (including via the Invoice paywall) |
| **Subject:** | \{\{ buyer\_name }} credit card payment failed |
| **Header:** | Credit card payment failed |
| **Body:** | Payment details:<br /><br />Product name<br />\{\{ product\_name }}<br /><br />Invoice number<br />\{\{ invoice\_number }}<br /><br />Payment method<br />\{\{ payment\_method }}<br /><br />Payment date<br />\{\{ payment\_date }}<br /><br />Payment amount<br />\{\{ payment\_amount }}<br /> |
| **Button:** | |
| **Footer:** | |
| **Attachments:** | |

### Seller Credit Card Payment Success

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | |
| **Triggered by:** | CC Payment succeeds for Invoice |
| **Subject:** | \{buyer\_name}: credit card payment successfully processed |
| **Header:** | Credit card payment successfully processed |
| **Body:** | <br /><br />Payment details:<br /><br />Product name<br />\{\{ product\_name }}<br /><br />Invoice number<br />\{\{ invoice\_number }}<br /><br />Payment method<br />\{\{ payment\_method }}<br /><br />Payment date<br />\{\{ payment\_date }}<br /><br />Payment amount<br />\{\{ payment\_amount }}<br /> |
| **Button:** | |
| **Footer:** | Have questions? \{\{ support\_email }}<br />Talk to sales \{\{ sales\_email }}<br /> |
| **Attachments:** | Receipt |

### Seller ACH Payment Failed

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Seller AR email |
| **Triggered by:** | ACH Payment fails for Invoice |
| **Subject:** | \{\{ buyer\_name }}: ACH debit payment failed |
| **Header:** | ACH debit payment failed |
| **Body:** | Payment details:<br /><br />Product name<br />\{\{ product\_name }}<br /><br />Invoice number<br />\{\{ invoice\_number }}<br /><br />Payment method<br />\{\{ payment\_method }}<br /><br />Payment date<br />\{\{ payment\_date }}<br /><br />Payment amount<br />\{\{ payment\_amount }} |
| **Button:** | |
| **Footer:** | |
| **Attachments:** | |

## Invoicing

### Seller Invoice Past Due

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Seller AR email |
| **Triggered by:** | On the day after Invoice is due |
| **Subject:** | \{\{ buyer\_name }}: Invoice \{\{ invoice\_number }} is \{\{ invoice\_num\_days\_past\_due} } days past due |
| **Header:** | \{\{ buyer\_name }} invoice is past due |
| **Body:** | Invoice \{\{ invoice\_number }} is \{\{ invoice\_num\_days\_past\_due }} days past due. |
| **Button:** | View invoice |
| **Footer:** | |
| **Attachments:** | Invoice |

### Seller Invoice Start

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Seller AR email |
| **Triggered by:** | When invoice is generated (currently day before invoice billing period starts), unless the invoice has been muted (migrated orders which haven't cut over) or  the Product purchased has invoicing muted |
| **Subject:** | \{\{ buyer\_name }}: Invoice \{\{ invoice\_number }} sent |
| **Header:** | Invoice sent to \{\{ buyer }} |
| **Body:** | Invoice \{\{ invoice\_number }} was sent on \{\{ sent date }} |
| **Button:** | View invoice |
| **Footer:** | |
| **Attachments:** | Invoice |

## Subscription Lifecycle

### Seller Order Stage Changed

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Order Owner |
| **Triggered by:** | When a non-migrated order stage changes to a stage other than Building (ie: not re-opened) <br /><br />(eg: Building to Awaiting Counter-Sign, or to Closed Lost) |
| **Subject:** | Details of your \{\{ buyer\_name }} deal have changed |
| **Header:** | Order \{\{ order\_number }} changed status to \{\{ next\_label }} |
| **Body:** | <br />Just a heads up, \{\{ buyer\_name }} order \{\{ order\_number }} changed status from \{\{ previous\_label }} to \{\{ next\_label }}.<br /><br />- The Salesbricks Team. |
| **Button:** | |
| **Footer:** | Have questions? \{\{ support\_email }}<br />Talk to sales \{\{ sales\_email }}<br /> |
| **Attachments:** | |

### Seller Signature Required

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Seller Signatory User |
| **Triggered by:** | Sent when a buyer has signed the Order Form |
| **Subject:** | Finalize \{\{ buyer\_name }}'s order – countersign now! |
| **Header:** | Congratulations! \{\{ buyer\_name }} is ready for you to finalize the order. |
| **Body:** | Action Required:<br />Click 'Countersign now' to finalize \{\{ buyer\_name }}'s purchase by countersigning their order form.<br /> |
| **Button:** | Countersign now |
| **Footer:** | |
| **Attachments:** | |

### Subscription Terminating

| | |
| - | - |
| **Sent from:** | `noreply@salesbricks.com` |
| **Received by:** | Nominated subscription notification emails |
| **Triggered by:** | Buyer subscription is scheduled to terminate |
| **Subject:** | Terminating \{\{ buyer\_name }} |
| **Header:** | Terminating \{\{ buyer\_name }} |
| **Body:** | \{\{ buyer\_name }}'s subscription is terminating on \{\{ termination\_date }} (UTC)<br /><br />Company details:<br /><br />Company name<br />\{\{ buyer\_name }}<br /><br />Address<br />\{\{ line\_1 }}<br />\{\{ line\_2 }}<br />\{\{ city }}, \{\{ region }} \{\{ zip }}, \{\{ country }}<br /><br />Renewal date<br />\{\{ renewal\_date }} (UTC)<br /><br />Termination date<br />\{\{ termination\_date }} (UTC)<br /><br />Notes<br />\{\{ termination\_notes }}<br /><br />- \{\{ signed\_by }} |
| **Button:** | |
| **Footer:** | |
| **Attachments:** | |


## Related topics

- [Customer email notifications](/settings/notifications/customer-email-notifications.md)
- [Custom email domain](/settings/notifications/custom-email-domain.md)
- [Dunning](/billing/dunning.md)


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