Subscription Inactive Payload

The payload has four top-level parts:

Field	Description
`reason`	Why the subscription went inactive: `END_NO_RENEWAL` or `TERMINATED`. See subscription.inactive.
`inactive_at`	The timestamp service entitlement ended. For `END_NO_RENEWAL` this is the end of the final order’s last covered day (in the order’s timezone); for `TERMINATED` it is the start of the termination date.
`subscription`	The subscription, in the same shape as the REST API’s subscription detail response (`GET /api/v2/subscriptions/current`) — including customer, contacts, dates, status, and pricing.
`order`	The subscription’s final order, in the standard Order webhook shape.

Example

JSON

{
  "reason": "END_NO_RENEWAL",
  "inactive_at": "2026-07-22T23:59:59.999999Z",
  "subscription_id": "aaaaaaaa-aaaa-aaaa-aaaa-aaaaaaaaaaaa",
  "subscription": {
    "subscription_id": "aaaaaaaa-aaaa-aaaa-aaaa-aaaaaaaaaaaa",
    "status": "INACTIVE",
    "stage": "CLOSED",
    "starts_at": "2025-07-23",
    "ends_at": "2026-07-22",
    "renews_at": "2026-07-23",
    "terminates_at": null,
    "time_zone": "UTC",
    "auto_renews": false,
    "billing_frequency": "ANNUALLY",
    "transaction_method": "ORDER_FORM",
    "currency": "USD",
    "payment_terms": 30,
    "customer": {
      "customer_id": "77fc9165-7eb4-4ded-9480-437864dcba64",
      "name": "Example Co.",
      "legal_name": "Example Co.",
      "external_id": null,
      "address": {
        "line_1": "123 Address Line 1",
        "line_2": "Address Line 2",
        "city": "Address City",
        "region": "Address Region",
        "zip": "00000",
        "country": "Address Country"
      },
      "stripe_customer_id": null,
      "tax_id": null,
      "subscriptions": []
    },
    "point_of_contact": {
      "person_id": "fc700351-0268-41cf-a0c7-3c5e427d1b47",
      "first_name": "BuyerFirstName",
      "last_name": "BuyerLastName",
      "email": "buyername@buyer.com",
      "preferred_name": null,
      "role": ""
    },
    "signatory_user": {
      "person_id": "fc700351-0268-41cf-a0c7-3c5e427d1b47",
      "first_name": "BuyerFirstName",
      "last_name": "BuyerLastName",
      "email": "buyername@buyer.com",
      "preferred_name": null,
      "role": ""
    },
    "attributed_to": null,
    "products": [
      {
        "name": "Example Product",
        "logo_image": null
      }
    ],
    "accounts_payable_emails": [],
    "metadata": {},
    "sub_total": 10000,
    "grand_total": 10000,
    "grand_total_details": {
      "discount": 0,
      "applied_discount_coupons": []
    },
    "billing_schedule": [
      {
        "starts_at": "2025-07-23T00:00:00Z",
        "ends_at": "2026-07-22T23:59:59.999999Z",
        "sub_total": 10000,
        "grand_total": 10000,
        "grand_total_details": {
          "discount": 0
        }
      }
    ],
    "line_items": [
      {
        "brick_id": "ffffffff-ffff-ffff-ffff-ffffffffffff",
        "brick_name": "Seats",
        "quantity": 10,
        "plan_id": "dddddddd-dddd-dddd-dddd-dddddddddddd",
        "plan_name": "Example Plan",
        "sub_total": 10000,
        "grand_total": 10000,
        "grand_total_details": {
          "discount": 0
        },
        "tiers_breakdown": [
          {
            "quantity": 10,
            "unit_price": "1000.00",
            "sub_total": "10000.00",
            "duration_text": ""
          }
        ],
        "pre_commitment_schedule": null
      }
    ]
  },
  "order": {
    "...": "see the Order Webhook Payload page — identical shape"
  },
  "webhook_run_id": "00000000-0000-0000-0000-000000000000"
}

The subscription object above is abbreviated — line_items and pricing breakdowns follow the same structure as the REST API’s subscription detail and estimate responses. The order object is identical to the Order Webhook Payload.

​Example

Example