Notifications
Customer email notifications
Notifications
Customer email notifications
What emails will Salesbricks send to your customers
Salesbricks sends emails automatically throughout your customer’s lifecycle. This is a complete listing of those emails.
Payment
ACH payment failure
| Sent from: | noreply@salesbricks.com |
| Received by: | Your buyer’s account payable team |
| Triggered by: | ACH payment failure |
| Subject: | Action required: Payment failed for {{ product_name }} |
| Header: | ACH payment failure for {{ product_name }} |
| Body: | Your payment for {{ product_name }} has failed to process. Please click the button below to update your payment information and reprocess your payment. |
| Button: | Update payment information |
| Footer: | Have questions? {{ support_email }} Talk to sales {{ sales_email }} |
| Attachments: |
ACH payment processed
| Sent from: | noreply@salesbricks.com |
| Received by: | Your buyer’s accounts payable team |
| Triggered by: | ACH payment is successfully processed |
| Subject: | ACH payment processed for {{ product_name }} |
| Header: | Your ACH payment for {{ product_name }} was successful |
| Body: | Your ACH debit payment was successful. Your payment details are below, and a receipt is attached. Payment details: Product name {{ product_name }} Invoice number {{ invoice_number }} Payment method {{ payment_method }} Payment date {{ payment_date }} Payment amount {{ payment_amount }} |
| Button: | |
| Footer: | Have questions? {{ support_email }} Talk to sales {{ sales_email }} |
| Attachments: | Payment Receipt |
ACH payment processing
| Sent from: | noreply@salesbricks.com |
| Received by: | Your buyer’s accounts payable team |
| Triggered by: | ACH payment processing initiated |
| Subject: | ACH payment processing for {{ product_name }} |
| Header: | Your ACH payment for {{ product_name }} is processing |
| Body: | Your ACH debit payment is processing. Below are your payment details. A follow-up email will be sent when your payment is successfully processed. Payment details: Product name {{ product_name }} Invoice number {{ invoice_number }} Payment method {{ payment_method }} Payment date {{ payment_date }} Payment amount {{ payment_amount }} |
| Button: | |
| Footer: | Have questions? {{ support_email }} Talk to sales {{ sales_email }} |
| Attachments: |
Credit card upcoming expiration
| Sent from: | noreply@salesbricks.com |
| Received by: | Your buyer’s accounts payable team |
| Triggered by: | Credit card on file will expire within two months |
| Subject: | Action required: Credit card expiring soon |
| Header: | Your credit card will expire soon |
| Body: | The credit card on file for {{ product_name }} will expire on {{ expiration_date }}. Please update your payment information by clicking the button below to ensure future payments are processed. |
| Button: | Update payment information |
| Footer: | Have questions? {{ support_email }} Talk to sales {{ sales_email }} |
| Attachments: |
Credit card payment failure
| Sent from: | noreply@salesbricks.com |
| Received by: | Your buyer’s accounts payable team |
| Triggered by: | Credit card payment failure |
| Subject: | Action required: Payment failed for {{ product_name }} |
| Header: | Credit card payment failure for {{ product_name }} |
| Body: | Your payment for {{ product_name }} has failed. Please click the button below to update your payment information and reprocess your payment. Payment details: Product name {{ product_name }} Invoice number {{ invoice_number }} Payment method {{ payment_method }} Payment date {{ payment_date }} Payment amount {{ payment_amount }} |
| Button: | Update payment |
| Footer: | Have questions? {{ support_email }} Talk to sales {{ sales_email }} |
| Attachments: |
Credit card payment success
| Sent from: | noreply@salesbricks.com |
| Received by: | Your buyer’s accounts payable team |
| Triggered by: | Credit card payment successfully processed |
| Subject: | Credit card payment processed for {{ product_name }} |
| Header: | Your credit card payment for {{ product_name }} was successful |
| Body: | Your credit card payment was successful. Below are your payment details, and a receipt is attached. Payment details: Product name {{ product_name }} Invoice number {{ invoice_number }} Payment method {{ payment_method }} Payment date {{ payment_date }} Payment amount {{ payment_amount }} |
| Button: | |
| Footer: | Have questions? {{ support_email }} Talk to sales {{ sales_email }} |
| Attachments: | Receipt |
Renewal ACH payment failure
| Sent from: | noreply@salesbricks.com |
| Received by: | Your buyer’s accounts payable team |
| Triggered by: | Order renewal ACH payment failure |
| Subject: | Action required: Payment failed for {{ product_name }} renewal |
| Header: | ACH payment failure for your {{ product_name }} renewal |
| Body: | Your payment for your {{ product_name }} renewal has failed to process. Please click the button below to update your payment information and reprocess your payment. |
| Button: | Update payment information |
| Footer: | Have questions? {{ support_email }} Talk to sales {{ sales_email }} |
| Attachments: |
Renewal ACH payment processed
| Sent from: | noreply@salesbricks.com |
| Received by: | Your buyer’s accounts payable team |
| Triggered by: | Order renewal ACH payment is successfully processed |
| Subject: | ACH payment processed for {{ product_name }} renewal |
| Header: | Your ACH payment for your {{ product_name }} renewal was successful |
| Body: | Your ACH debit payment was successful. Your payment details are below, and a receipt is attached. Payment details: Product name {{ product_name }} Invoice number {{ invoice_number }} Payment method {{ payment_method }} Payment date {{ payment_date }} Payment amount {{ payment_amount }} |
| Button: | |
| Footer: | Have questions? {{ support_email }} Talk to sales {{ sales_email }} |
| Attachments: | Payment Receipt, Order Form |
Renewal ACH payment processing
| Sent from: | noreply@salesbricks.com |
| Received by: | Your buyer’s accounts payable team |
| Triggered by: | Order renewal ACH payment processing initiated |
| Subject: | ACH payment processing for {{ product_name }} renewal |
| Header: | Your ACH payment for your {{ product_name }} renewal is processing |
| Body: | Your ACH debit payment is processing. Below are your payment details. A follow-up email will be sent when your payment is successfully processed. Payment details: Product name {{ product_name }} Invoice number {{ invoice_number }} Payment method {{ payment_method }} Payment date {{ payment_date }} Payment amount {{ payment_amount }} |
| Button: | |
| Footer: | Have questions? {{ support_email }} Talk to sales {{ sales_email }} |
| Attachments: |
Renewal credit card payment successful
| Sent from: | noreply@salesbricks.com |
| Received by: | Your buyer’s accounts payable team |
| Triggered by: | Order renewal credit card payment successfully processed |
| Subject: | Credit card payment processed for {{ product_name }} renewal |
| Header: | Your credit card payment for your {{ product_name }} renewal was successful |
| Body: | Your credit card payment was successful. Below are your payment details, and a receipt is attached. Payment details: Product name {{ product_name }} Invoice number {{ invoice_number }} Payment method {{ payment_method }} Payment date {{ payment_date }} Payment amount {{ payment_amount }} |
| Button: | |
| Footer: | Have questions? {{ support_email }} Talk to sales {{ sales_email }} |
| Attachments: | Payment Receipt, Order Form |
Subscription Lifecycle
Share link to active order
| Sent from: | noreply@salesbricks.com |
| Received by: | Your nominated email |
| Triggered by: | Customer shares an order at checkout |
| Subject: | Link shared: Your {{ product_name }} order |
| Header: | A link to your {{ product_name }} order has been shared with you |
| Body: | {{ buyer_name }} has shared order {{ order_code }} for {{ product_name }} with you. Click “Go to order” to view. |
| Button: | Go to order |
| Footer: | Have questions? {{ support_email }} Talk to sales {{ sales_email }} |
| Attachments: |
Renewal order completed (order form)
| Sent from: | noreply@salesbricks.com |
| Received by: | Your buyer’s accounts payable team |
| Triggered by: | Order renewal is completed via order form |
| Subject: | {{ product_name }} renewal confirmation |
| Header: | {{ product_name }} renewal confirmation ({{ order_code }}) |
| Body: | Your order renewal for {{ seller_name }} {{ product_name }} is complete. A copy of your executed order form is attached. |
| Button: | |
| Footer: | Have questions? {{ support_email }} Talk to sales {{ sales_email }} |
| Attachments: |
Order form signature required
| Sent from: | noreply@salesbricks.com |
| Received by: | Your buyer’s nominated signatory |
| Triggered by: | Customer specifies an alternative signatory |
| Subject: | Action needed: Sign for your {{ product_name }} order |
| Header: | Your signature is needed to complete your {{ product_name }} order |
| Body: | {{ buyer_name }} has requested your signature on order #{{ order_code }} for {{ product_name }}. Click the button below to view the order and sign. |
| Button: | Go to order |
| Footer: | Have questions? {{ support_email }} Talk to sales {{ sales_email }} |
| Attachments: |
Upcoming auto-renewal
| Sent from: | noreply@salesbricks.com |
| Received by: | Your buyer’s nominated point of contact |
| Triggered by: | Auto-renewal occurs in {{ X }} days |
| Subject: | Upcoming auto-renewal for {{ product_name }} |
| Header: | Your {{ product_name }} order will auto-renew on {{renewal date}} |
| Body: | Your subscription for {{ product_name }} will automatically renew on {{renewal date}} for ${{renewal amount}}. No further action is required |
| Button: | |
| Footer: | Have questions? {{ support_email }} Talk to sales {{ sales_email }} |
| Attachments: |
Order completed (electronic)
| Sent from: | noreply@salesbricks.com |
| Received by: | Your buyer’s nominated point of contact |
| Triggered by: | Order is completed via ACH or credit card |
| Subject: | {{ product_name }} order confirmation |
| Header: | {{ product_name }} order confirmation ({{ order_code }}) |
| Body: | Your order for {{ seller_name }} {{ product_name }} is complete. A copy of your executed order form is attached. |
| Button: | |
| Footer: | Have questions? {{ support_email }} Talk to sales {{ sales_email }} |
| Attachments: | Order form receipt PDF |
Order completed (order form)
| Sent from: | noreply@salesbricks.com |
| Received by: | Your buyer’s nominated point of contact |
| Triggered by: | Order is completed via order form |
| Subject: | {{ product_name }} order confirmation |
| Header: | {{ product_name }} order confirmation ({{ order_code }}) |
| Body: | Your order for {{ seller_name }} {{ product_name }} is complete. A copy of your executed order form is attached. |
| Button: | |
| Footer: | Have questions? {{ support_email }} Talk to sales {{ sales_email }} |
| Attachments: | Signed order form PDF |
Order has been shared with customer
| Sent from: | noreply@salesbricks.com |
| Received by: | Your nominated email |
| Triggered by: | Order is shared with customer |
| Subject: | Complete your {{ product_name }} order |
| Header: | Complete your {{ product_name }} order |
| Body: | {{ seller_name || order_owner_name}} has shared order {{ order_code }} for {{ product_name }} with you. Click the button below to complete your order. |
| Button: | Go to order |
| Footer: | Have questions? {{ support_email }} Talk to sales {{ sales_email }} |
| Attachments: |
Invoicing
Invoice past due
| Sent from: | noreply@salesbricks.com |
| Received by: | Your buyer’s accounts payable team |
| Triggered by: | Invoice has not been paid on due date |
| Subject: | Payment past due for {{ product_name }} ({{ invoice_number }}) |
| Header: | Your {{ product_name }} invoice is past due ({{ invoice_number }}) |
| Body: | Your payment for invoice ({{ invoice_number }}) for {{ product_name }} is past due as of {{ payment_due_date }}. To make a payment and avoid service disruptions, follow the instructions on the attached invoice or click the button below. |
| Button: | Make a payment |
| Footer: | Have questions? {{ support_email }} Talk to sales {{ sales_email }} |
| Attachments: | Invoice |
New invoice is available
| Sent from: | noreply@salesbricks.com |
| Received by: | Your buyer’s accounts payable team |
| Triggered by: | Invoice is generated |
| Subject: | {{ product_name }} invoice {{ invoice_number }} |
| Header: | Your {{ product_name }} invoice ({{ invoice_number }}) |
| Body: | Attached is your invoice for {{ product_name }}. To make a payment, follow the instructions on the attached invoice or click the button below. |
| Button: | Make a payment |
| Footer: | Have questions? {{ support_email }} Talk to sales {{ sales_email }} |
| Attachments: | Invoice, Order Form |