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Overview

Usage alerts keep sellers and customers informed when a usage-based brick approaches or exceeds a defined threshold.

Overages may introduce unexpected costs to sellers, especially in cases involving cloud infrastructure with penalty rates. Usage alerts help you monitor and plan capacity proactively.

This feature prevents surprise overages by triggering timely emails to the appropriate parties, which is important for managing your operational costs and maintaining transparency with your customer.

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Key components

  • Threshold-based email notifications: automatically send email alerts when a customer has crossed one of the following types of thresholds for a certain brick:
    • Pre-committed, e.g. the customer has used 90% of their pre-committed units
    • Units, e.g. the customer has used 100 units this month
    • Monetary, e.g. the customer has spent $100 on usage this month
  • Dual-party visibility: notify both internal teams and the customer so that proactive steps can be taken on either side.

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Setup

  1. Go to Products.
  2. Select a product, then select a plan.
  3. Click the edit icon.
  4. Scroll to the “Bricks” section, and click “Edit bricks.”
  5. On the right side of the Bricks page, hover over a usage brick and click the edit icon.
  6. For the question “Do you want to set usage thresholds to trigger notifications for this brick?” click “Yes.”
  1. Add one or more usage thresholds.
  2. Save your changes and republish the plan.

Now you will be able to select this plan and brick when building an order. Once the order is closed won and this customer’s usage is logged in Salesbricks, be on the lookout for these alerts!